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| | | PB | 08 |
| VOL | 01 | OP | 04 |
| ISSUE | 26-10-1-A | EV | 04 |
BOOK
| | | PB | 08 |
| VOL | 01 | OP | 04 |
| ISSUE | 26-10-1-A | EV | 04 |
- 09.25.26The 2026 Bookkeeping Playbook
- Marisol Achterberg – Controller, Tidewater Labs
- Yitong Zhang – Co-founder, Runner
How AI-native finance teams code, reconcile, and close the books every day, and which calls they still keep for people. - 09.19.26The 2026 Partnerships Playbook
- Adaeze Holmgren – VP of Partnerships, Corvane
- Yitong Zhang – Co-founder, Runner
How a partnership team of three runs hundreds of partners with agents, and which partner relationships still need a person every time. - 09.02.26The 2026 Customer experience Playbook
- Ines Kowalczyk – VP of Customer Experience, Larkspur Mobile
- Yitong Zhang – Co-founder, Runner
How to let agents answer most of your customers, decide what they may do alone, and staff the people who handle the rest. - 08.20.26The 2026 People ops Playbook
- Ines Halvorsen – Head of People Operations, Kestrel Freight
- Yitong Zhang – Co-founder, Runner
How a lean people team hands onboarding, benefits questions, payroll changes, and global hires to agents, and keeps the hard conversations with a person. - 08.05.26The 2026 Marketplace ops Playbook
- Marisol Vantongeren – VP, Marketplace Operations, Hearthline
- Yitong Zhang – Co-founder, Runner
How two-sided marketplaces let agents run onboarding, listing quality, review queues, disputes, and payouts, and which calls stay with people. - 07.22.26The 2026 Revenue operations Playbook
- Adaeze Montgomery – VP of Revenue Operations, Northpass
- Yitong Zhang – Co-founder, Runner
How revenue operations teams hand routing, enrichment, CRM hygiene, and deal prep to agents, and which pricing, forecast, and territory calls stay human. - 07.08.26The 2026 E-commerce operations Playbook
- Renata Albuquerque – VP of Operations, Fernhollow Goods
- Yitong Zhang – Co-founder, Runner
How consumer brands give orders, returns, stock alerts, and supplier chases to agents, and keep people on the calls that matter. - 06.30.26The 2026 Procurement Playbook
- Rosalind Achebe – Head of Procurement and Business Operations, Tallowmere
- Yitong Zhang – Co-founder, Runner
How a growing company runs purchase intake, approvals, vendor review, renewals, and payments with agents, and which buying decisions stay with people.