Operators

Theo Lindqvist, Head of Fund Operations Brookvale

Theo Lindqvist runs fund operations at Brookvale, where a small team onboards investors, calls capital, wires money into deals, and ships K-1s for thousands of syndicates and funds. Agents now do the first pass on nearly all of it.

Every wire that leaves the team still needs two human names on it. Theo calls that rule the one part of the operation that he will never let an agent touch.

Priya Desai, Head of Talent Operations Wrenfield

Priya Desai runs talent operations at Wrenfield, the marketplace that puts doctors, lawyers, engineers, and PhDs to work training AI models. Her team vets, contracts, onboards, reviews, and pays thousands of experts across more than 70 countries.

When a lab asked for 400 board-certified radiologists in nine days, her team staffed 412 of them in six. Agents ran the interviews and the paperwork. People made every hiring call.

Claire Dubois, Head of Payments Operations Tradewind

Claire Dubois runs payments operations at Tradewind across Melbourne, Singapore, and London. Her team clears returned payments, reviews new businesses, reconciles dozens of banking partners, and works card disputes, with agents doing the first pass on nearly all of it.

Every eight hours, one office hands the whole open queue to the next. The handoff note is written by an agent, and Claire reads every one of them, even the ones sent at 3 a.m. her time.

Marcus Bell, Head of Platform Operations Ashgrove

Marcus Bell runs platform operations at Ashgrove, the team behind the recruiting introductions, customer introductions, events, and portfolio requests that founders lean on, plus the intake and reporting work that keeps the firm’s deal and investor records straight.

His team answers about 1,900 portfolio requests a month. Agents draft nearly every introduction, but no email leaves the firm until a person has read the forwardable blurb and pressed send.